- This event has passed.
16th February 2017 @ 9:30 am - 5:00 pm
Learning to be assertive is an essential skill in business. It allows you to bring your ideas and points across clearly and with confidence without denying the thoughts, feelings and needs of others.
Difficult situations often arise unexpectedly and often result in an individual responding in an aggressive of passive manner, which only exacerbates the situation or causes further problems at a later date.
Becoming more assertive will increase your productivity. It will also give you the confidence and skills to take control of your activities, manage difficult situations and challenge inappropriate behaviour in others.
- Understanding what assertiveness
- Understanding and recognising other types of behaviours
- How to be assertive and techniques you can use
- Dealing with demands
- Learning how to say ‘no’
- Handling criticism and providing constructive criticism
Who is it for?
Anyone who wants to develop more productive relationships with clients, direct reports, colleagues, managers and other senior members of staff.
Duration: 1 day
Cost per delegate:
No more booking are being taken for this event.
Location: Manchester City Centre
Upcoming Course dates:
Thursday 25th May 2017
Wednesday 16th August 2017
Wednesday 22nd November 2017